Refund Policy

Refund & Return Policy:

If for some reason you are unhappy with your purchase, we will be happy to refund your money if the product is returned to us in new/unused condition within 30 days of purchase. The customer will be responsible for the return shipping fees. If you have any questions or concerns after you have received your product, please feel free to reach out to one of our team using the Contact Us page or email alturahilife@gmail.com directly.

Returns can be sent to:

Altura Life, LLC
Attn: Returns
7917 McPherson Road, Suite 207,
Laredo Texas 78045,
United States

Please make sure to include all original order paperwork with your return and let one of our team members know that your product is headed back to us.

Exchanges

If you purchased the bag through alturaaccessories.com and it hasn’t been used yet you can exchange it. Please contact alturahilife@gmail.com to get an exchange started.

Warranty Policy

We stand behind our products. Anything we deem a manufacturing defect we will replace free of charge. Send any warranty questions to: alturahilife@gmail.com